ONLINE STORE TERMS AND CONDITIONS

www.gotglass.eu

The Terms and Conditions define the basic rules for using the Online Store, Electronic Services provided by the Seller, as well as the rules for placing Orders and concluding and executing Sales Agreements, including the delivery of Products.

In the scope of services provided electronically, these Terms and Conditions are the regulations referred to in Article 8 of the Act of July 18, 2002, on the provision of electronic services.

The Seller informs that the Terms and Conditions constitute a work within the meaning of copyright law and are subject to copyright protection in all fields of exploitation, and any copying, sharing, or using them in any other way (in whole or in part and regardless of the form) is prohibited to the fullest extent permitted by law.

I. Definitions

Words or phrases used in the Terms and Conditions written with a capital letter have the following meanings:

1. Legal Acts – mandatory legal provisions in force at the date of concluding the Service Agreement or Sales Agreement, including any changes that occur during the term of these agreements, as well as mandatory legal provisions that come into force during the term of these agreements;

2. Price – the gross amount specified in Polish zlotys (including tax) due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. The Price does not include delivery costs unless the current promotions applied by the Seller state otherwise;

3. Digital Services Act (or DSA) – Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022, on a single market for digital services and amending Directive 2000/31/EC (Digital Services Act);

4. Business Day – one day from Monday to Friday excluding public holidays;

5. Customer – an entity purchasing a Product via the Online Store, concluding a Sales Agreement, or using the Electronic Service in accordance with the Terms and Conditions, who has the legal capacity to effectively perform a specific action within the Online Store. A Customer who is a natural person with limited legal capacity is required to obtain appropriate consent from their legal representative to conclude a Service Agreement or Sales Agreement and present such consent at the Seller's request, whereas, as a rule, Service Agreements and Sales Agreements concluded via the Online Store are contracts commonly concluded in minor current matters of everyday life. The Seller reserves that in justified cases, the conclusion of a Sales Agreement via the Online Store will only be possible for persons over 18 years of age and having full legal capacity;

6. Civil Code – the Act of April 23, 1964 – Civil Code, as amended;

7. Consumer – a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity;

8. Account – an Electronic Service provided to the Customer within the Online Store, allowing the use of additional functionalities. Access to the Account is without a permanent password: via Login and an individual authentication link sent to the Customer's email address or – if the functionality is available – via a Google or Facebook account. The Account allows, in particular, storing address data, tracking Order status, accessing Order history, and using other services provided by the Seller;

9. Cart – an Electronic Service provided to the Customer within the Online Store, in particular, allowing easy placement of an Order for a selected quantity of Products, presenting a summary of the Price of individual Products and the total Price for all Products, as well as the total value of the Order. To ensure high-quality services provided by the Seller, the Seller may introduce a limit on Products or a limit on the total Price of Products that can be added within one Order. If the established limit is exceeded, the Customer will be informed by an appropriate message displayed within the Online Store;

10. Login – the Customer's email address provided within the Online Store and used to identify the Account and send the authentication link;

11. Newsletter – an Electronic Service allowing the Customer to receive commercial information from the Seller, in particular about Products, the Online Store, including news and current promotions, to the email address provided by the Customer, with the Customer's explicit consent;

12. Abandoned Cart – an Electronic Service consisting of sending the Customer a reminder message about an unfinished Order and Products left in the Cart, only through the channel for which the Customer has given the required consent for communication. The notification may be sent within no more than 48 hours from the moment the Product is added to the Cart;

13. Availability Notification – a one-time Electronic Service consisting of sending information about the re-availability of a selected Product to the specified email address or phone number. The data provided for this purpose is not used for other marketing communication without the Customer's separate consent;

14. Product – a movable item available in the Online Store's offer, which is the subject of a Sales Agreement between the Customer and the Seller, for the payment of the Price. All Products presented in the Online Store are new;

15. Entrepreneur – a Customer who is not a Consumer, who concludes a Sales Agreement or Service Agreement / possibly another agreement with the Seller for a purpose directly or indirectly related to their business or professional activity;

16. Terms and Conditions / Service Agreement – this document defining the rules of operation of the Online Store, in particular the rules for creating an Account, placing Orders, concluding Sales Agreements, and using other services provided by the Seller via the Online Store for Customers, as well as defining the rights and obligations of the Customer and the Seller;

17. Online Store – a platform operated by the Seller, enabling the placement of Orders, conclusion of Sales Agreements, and provision of services by the Seller, available at the internet address: www.gotglass.eu;

18. Seller – Got Glass limited liability company limited partnership based in Radom, address: ul. Marii Fołtyn 11, 26-600 Radom, entered into the register of entrepreneurs of the National Court Register kept by the District Court Lublin-East in Lublin with its seat in Świdnik, VI Commercial Division of the National Court Register under the number KRS: 0000617755, NIP: 7962972454, REGON: 364532090, BDO: 000103137, website address: www.gotglass.eu, email address: customer@gotglass.eu, phone number: +48 667 940 072 (charge as for a standard call according to the appropriate operator's tariff);

19. Content – a textual, graphic, or multimedia element (e.g., information about the Product, its photograph, description) including a work within the meaning of the Act of February 4, 1994, on copyright and related rights (Journal of Laws of 2025, item 24, as amended) and the image of a natural person, which is posted and disseminated within the Online Store by the Seller;

20. Sales Agreement – a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale by the Seller to the Customer of a Product for the payment of the Price increased by additional charges, including delivery costs, the terms of which are specified in particular by the Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller using means of remote communication, after the acceptance of the Order by the Seller on the terms specified in the Terms and Conditions;

21. Electronic Service – a service provided electronically within the meaning of the Act of July 18, 2002, on the provision of electronic services, by the Seller to the Customer via the Online Store, in accordance with the Terms and Conditions. To the extent that services are provided by entities cooperating with the Seller, the relevant provisions regarding the rules for using these services are found in the regulations concerning the provision of services by these entities;

22. Consumer Rights Act – the Act of May 30, 2014, on consumer rights, as amended;

23. Technical Requirements – the minimum technical requirements necessary to use the Online Store, including Electronic Services and concluding a Sales Agreement, i.e., having a computer, phone, or other multimedia device with Internet access, an up-to-date web browser, and enabled JavaScript support, as well as

an active email address. The scope of the use of cookies and similar technologies is specified by a separate Cookie Policy;

24. Order – a declaration of will submitted to the Seller by the Customer, in particular in electronic form, specifying the selected Product or Products for which the Customer submits an offer to conclude a Sales Agreement, as well as containing the Customer's data necessary for the conclusion and execution of the Sales Agreement. Within one Order, the Customer may submit several offers to purchase a Product.

II. General Provisions

1. The Terms and Conditions are addressed to both Customers who are Consumers and Entrepreneurs.

2. Acceptance of the Terms and Conditions is voluntary but necessary to create an Account and place Orders, conclude Sales Agreements, and may also be necessary to use other Electronic Services provided by the Seller.

3. The Customer may place Orders without the need to create an Account.

4. Information presented in the Online Store, as well as in the Newsletter, constitutes only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, directed by the Seller to Customers, and not an offer within the meaning of the provisions of the Civil Code.

5. Using Electronic Services as services provided electronically involves typical risks related to data transmission over the Internet. The Seller and the Customer are obliged to take actions to limit these risks. The Customer should, in particular, protect access to their email inbox and Google or Facebook account used for logging in, not share the authentication link with unauthorized persons, and immediately inform the Seller of suspected access to the Account by an unauthorized person.

6. Using the Online Store, in particular using Electronic Services and concluding Sales Agreements, is possible provided that the Technical Requirements are met by the terminal device and the ICT system used by the Customer. In the event of any non-compliance of Electronic Services with the Terms and Conditions – the Customer is obliged to cooperate with the Seller to a reasonable extent to determine whether the non-compliance of Electronic Services with the Terms and Conditions results from the characteristics of the Customer's digital environment. In the event of non-compliance of Electronic Services with the Terms and Conditions, the Consumer is entitled to legal remedies provided for in generally applicable legal provisions.

7. Using the Online Store via a web browser, including placing Orders, may involve incurring costs for connecting to the Internet (data transmission fee), according to the tariff package of the service provider used by the Customer.

8. The Seller may entrust the performance of its individual obligations or the ongoing operation of the Online Store to subcontractors. The Seller makes efforts to ensure that this does not affect the scope and quality of Electronic Services.

9. The Seller may provide other additional services to the Customer on terms regulated within separate regulations.

III. Electronic Services

1. The Seller, via the Online Store, may provide the following Electronic Services to Customers free of charge:

a. Account;

b. storing and providing the Customer with the Order history via the Account;

c. enabling Customers to place Orders and conclude Sales Agreements, on the terms specified in the Terms and Conditions;

d. enabling the use of the Cart;

f. enabling the use of the Abandoned Cart;

f. enabling browsing of Content placed within the Online Store;

g. enabling browsing and adding comments to Content placed within the Online Store;

h. enabling posting reviews about Products;

i. enabling adding Products to the wishlist;

j. Availability Notification;

k. Newsletter;

l. sending marketing communication via SMS – based on separate Customer consent;

m. chat or contact form (depending on availability).

2. The Account service agreement is concluded upon acceptance of the Terms and Conditions and the first successful authentication of the Customer: via a link sent to the provided email address or, if the functionality is available, via a Google or Facebook account. The Account is provided free of charge for an indefinite period.

3. The authentication link is intended exclusively for the Customer and may be time-limited or one-time use. Logging in via Google or Facebook requires having an account with the respective provider and is also subject to the terms set by that provider. The Seller may disable a given login method, ensuring access to the Account via email address.

4. The Seller may refuse to create an Account or temporarily block access to the Account if the Customer violates the obligations set out in the Terms and Conditions, subject to mandatory legal provisions.

5. Use of the Cart begins when the Customer adds the first Product to the Cart. The Cart is one-time and ends when the Order is placed, the Customer stops placing the Order, or the Product is removed from the Cart. Depending on available functionalities, the Cart may remember information about Products selected by the Customer even after the browser session ends, but it does not ensure the availability of the selected Products for placing an Order at a later date.

6. The Abandoned Cart service may be provided if the Customer has provided appropriate contact details, left Products in the Cart, and given the required, separate consent for communication in the chosen channel:

a. via email channel – after providing an email address and consenting to email communication;

b. via SMS channel – after providing a phone number and giving separate consent for SMS communication.

7. To post a review about a Product purchased through the Online Store, the Customer may use the form provided and managed by TrustMate S.A. based in Wrocław (51-641), ul. Bartoszowicka 3. Posting a review is voluntary. A link to the form may be sent to the Customer after the Product is delivered, in compliance with electronic communication regulations.

8. To use the Availability Notification, the Customer indicates the chosen contact channel and provides either an email address or a phone number. The notification is one-time, and consent to send it is not consent to the Newsletter or SMS marketing.

9. The Customer may use the service of adding Products to the wishlist. Products added to the wishlist will remain there until removed by the Customer. To add a Product to the wishlist, it is required to click the appropriate button (e.g., heart symbol) located on the image presenting the given Product and next to the "Add to cart" button.

10. In case of launching the contact form or chat function, the Customer will be able to use the contact form or chat to contact the Seller. To send a message via the contact form or chat, the Customer is required to provide an email address or phone number and the name (first and last name) of the person sending the message and click the appropriate button located below the contact form.

11. The Customer is particularly obliged to:

a. provide only true, current, and all necessary Customer data in the Order and within the Account, and in case of changes, to promptly update the data, including personal data, provided to the Seller by the Customer in connection with the conclusion of the Sales Agreement or use of Electronic Services;

b. use Electronic Services in a manner that does not disrupt the functioning of the Seller or the Online Store;

c. use Electronic Services in accordance with Legal Acts, the provisions of the Terms and Conditions, as well as accepted customs and principles of social coexistence;

d. protect access to the email inbox and external account used for logging in, not sharing authentication links with unauthorized persons, and promptly reporting any suspicion of unauthorized access to the Account;

e. timely payment of the Price and other costs agreed upon by the Customer and the Seller in full;

f. not providing or transmitting any content prohibited by Legal Acts within the Online Store, especially content infringing the proprietary copyrights of third parties or their personal rights;

g. not undertaking actions such as: (i) sending or placing unsolicited commercial information in the Online Store or placing any content violating Legal Acts (prohibition of placing unlawful content), (ii) undertaking IT activities or any other actions aimed at obtaining information not intended for the Customer, including data of other Customers or interfering with the rules or technical aspects of the Online Store's operation, (iii) unauthorized modification of Content provided by the Seller, especially Prices or Product descriptions provided within the Online Store.

12. For technical reasons, the Seller may temporarily, but not longer than 48 hours, disable certain functionalities of the Online Store to improve it, add services, or perform maintenance. The Seller will make efforts to inform about planned technical breaks via a message in the Online Store.

13. The Customer may terminate the Electronic Services Agreement at any time. The statement of termination of the Electronic Services Agreement by the Customer may be made, in particular, by sending its content, e.g., in writing to the address Got Glass spółka z ograniczoną odpowiedzialnością spółka komandytowa ul. Marii Fołtyn 11, 26-600 Radom or to the email address: customer@gotglass.eu. Termination of the Electronic Services Agreement does not affect the performance of already concluded Sales Agreements.

14. The Seller may terminate the Electronic Services Agreement for the following important reasons (the occurrence of one circumstance is sufficient):

a. the manner of using Electronic Services is contrary to the principles and purpose of the Online Store's operation; or

b. the Customer's activity is contrary to applicable moral norms, incites violence or crime, and also if it violates the rights of third parties; or

c. the Customer violates the provisions of point III section 11 or point XIII of the Terms and Conditions; or

d. the occurrence of cases referred to in point XII section 1 of the Terms and Conditions.

15. The statement of termination of the Electronic Services Agreement by the Seller will be sent to the email address provided by the Customer.

16. The termination period of the Electronic Services Agreement for each party is 14 days from the date of submission of the statement in this regard by the Seller. Termination of the Electronic Services Agreement by either party is equivalent to the deletion of the Account.

17. Complaints related to Electronic Services can be submitted, e.g., in writing to the address Got Glass spółka z ograniczoną odpowiedzialnością spółka komandytowa ul. Marii Fołtyn 11, 26-600 Radom or to the email address: customer@gotglass.eu. It is recommended to describe the reason for the complaint, the Customer's request, and the Customer's contact details in the complaint submission – this will facilitate and expedite

the consideration of the complaint. The Seller considers the complaint within 14 days from the date of its submission, unless a different period results from Legal Acts.

IV. Conclusion of the Sales Agreement

1. The Seller enables Customers to place Orders on the Online Store's website. As part of the development of the services provided, the Seller may introduce additional ways of placing Orders using means of remote communication.

2. The main features of the service, taking into account the subject of the service and the method of communication with the Customer, are specified on the page of each Product.

3. The Customer places an Order in the Online Store in the following steps:

a. adding selected Products to the Cart and proceeding to the Order form to fill in detailed data;

b. acceptance of the Terms and Conditions by checking the appropriate checkbox (selection box);

c. filling in the Order form with the required data for the conclusion and execution of the Sales Agreement, and for Customers with an Account, the data saved in the Account. Providing the correct VAT ID number is required at the stage of placing the Order if the Customer wants to receive a VAT invoice; otherwise, a VAT invoice cannot be issued by the Seller;

d. selection of the payment method and choice of delivery method;

e. sending the Order by the Customer to the Seller using the appropriate button;

f. in the case of payment via an external payment service provider, the Customer may be redirected to its website to make the payment.

4. In response to the received Order, the Seller sends an automated email message to the Customer confirming receipt of the Order.

5. Depending on the payment method chosen by the Customer, the Seller sends an email to the Customer with:

a. confirmation of acceptance of the Order and confirmation of the start of Order processing (conclusion of the Sales Agreement), or

b. confirmation of acceptance of one or several individual offers submitted within the Order (conclusion of the Sales Agreement), or

c. information about the inability to accept the Order, including in terms of specific payment or delivery methods (no conclusion of the Sales Agreement) – this may occur primarily due to the unavailability of the Product or lack of payment for the Order or violation by the Customer of point III section 11 of the Terms and Conditions, or

d. in case some of the ordered Products are available – will contact the Customer and inform about how to resolve the situation.

6. The Sales Agreement is concluded upon receipt by the Customer of the Seller's message indicated in section 5 letter a above regarding the Products specified therein.

7. The total value of the Order includes the Price, delivery costs, and possibly additional costs. The Customer is informed about the total value of the Order during the Order placement, including at the moment of expressing the will to be bound by the Sales Agreement.

8. Promotions applicable in the Online Store are not subject to combination unless the conditions of the currently applicable promotions state otherwise.

9. In case of informing about a Price reduction of a Product, the Seller provides, alongside the information about the reduced Price, the lowest Price of this Product that was in effect within 30 days before the reduction was introduced, and if the Product has been offered for less than 30 days – the lowest Price since the start of offering the Product, in accordance with applicable legal regulations.

V. Product Delivery

1. Product delivery is available in the territories indicated in the Online Store and selectable by the Customer.at the time of placing the Order.

2. The available methods of Product delivery are presented to the Customer on the online Store's website, as well as at the time of placing the Order by the Customer.

3. The available delivery methods may depend on the chosen payment method or Product, and they may change when placing multiple Orders simultaneously, especially due to the Products included in them.

4. The delivery of the Product to the Customer is chargeable, and the final fee may depend on the Product chosen by the Customer. The Seller may, at a time of their choosing, set a minimum Order value threshold for which the delivery of Products covered by the Sales Agreement is free. The Seller may provide that certain forms of delivery are free.

5. The total time for delivering the Product to the Customer (delivery time) consists of the time for preparing the Order for shipment by the Seller and the time for delivering the Product by the carrier. The delivery time is counted from the day (i) of concluding the Sales Agreement, as mentioned in point IV. section 6 above (in the case of cash on delivery payment), or (ii) of crediting the Seller's bank account or settlement account (in the case of bank transfer, electronic payment, or card payment), but it is not longer than 14 Business Days, unless a different term is specified in the description of a given Product or during the Order placement. In the case of simultaneous placement of an Order for several Products with different delivery times, the delivery time is the longest specified term.

6. The time for delivering the Product by the carrier depends on the delivery method chosen by the Customer and is presented on the online Store's website.

VI. Payment for the product

1. The Seller provides the Customer with various payment methods for the Sales Agreement. The available payment methods are presented to the Customer on the online Store's website, as well as at the time of placing the Order by the Customer.

2. The available payment methods may depend on the chosen delivery method, Product, or delivery country. Electronic and card payment settlements are conducted, according to the Customer's choice, via Shopify Payments or other authorized payment service providers indicated at the time of placing the Order. The regulations and security rules of the given payment provider may also apply.

3. If the Seller does not receive payment from the Customer who chose prepayment, the Seller may contact them to remind them of the payment, including sending an email. Failure to make payment by the Customer within 72 hours of placing the Order in the case of electronic payment will result in the Seller not accepting the offer made by the Customer as part of the Order.

4. If the Customer chose cash on delivery payment, they are obliged to make the payment upon receipt of the Product. Refusal to receive the Product or make the payment is a condition for terminating the Sales Agreement, with the reservation that this does not apply to Sales Agreements where the subject of the service is a non-prefabricated Product, manufactured according to the Customer's specifications or serving to meet their individualized needs.

5. The Seller provides the Customer with proof of purchase, including a receipt or invoice, in electronic form to the email address provided in the Order, which the Customer accepts by accepting the Terms and Conditions and placing the Order. The entrepreneur authorizes the Seller to issue invoices without the recipient's signature and agrees to their sending or making available in electronic form.

VII. Complaints

1. The basis and scope of the Seller's liability towards the Consumer if the Product is not in conformity with the Sales Agreement are specified in the provisions of Chapter 5a of the Consumer Rights Act.

2. Products offered within the online Store may be covered by the manufacturer's warranty, if indicated in the Product description in the online Store. The detailed warranty conditions

and its duration are then provided in the warranty card issued by the guarantor and attached to the Product.

3. The Seller is obliged to deliver to the Consumer a Product that is in conformity with the concluded Sales Agreement.

4. A complaint related to the purchased Product can be submitted in particular in writing to the address: Got Glass limited liability company limited partnership, ul. Marii Fołtyn 11, 26-600 Radom, using the form provided in the online Store or on the Account, or to the email address: customer@gotglass.eu. It is usually advisable to deliver the Product to the Seller together with the complaint to enable its examination. The methods of delivering the Product are described in the "Complaints and Returns" tab. The Seller will respond to the complaint within 14 days of its receipt. If the Seller does not respond within this period, it is considered that the complaint has been accepted.

5. If the sold Product is not in conformity with the Sales Agreement, the Consumer may, with reservations and on the terms specified in the Consumer Rights Act, demand its repair or replacement. However, it is reserved that if bringing the Product into conformity with the Sales Agreement in the manner chosen by the Consumer (repair or replacement) is impossible or requires excessive costs, then the Seller may:

a. make a replacement when the Consumer demands a repair or

b. repair when the Consumer demands a replacement or

c. when the impossibility or excessive costs concern both repair and replacement, the Seller is entitled to refuse to bring the goods into conformity with the Sales Agreement – in case of refusal, the Consumer is entitled to the rights indicated in section 7 below. When assessing the excessiveness of costs, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Product with the Sales Agreement, the value of the Product in conformity with the Sales Agreement, and the inconvenience to the Consumer resulting from the change of method or refusal to bring the Product into conformity with the Sales Agreement.

6. The Seller carries out the repair or replacement within a reasonable time from the moment they were informed by the Consumer about the lack of conformity with the Sales Agreement, and without excessive inconvenience to them, taking into account the nature of the Product and the purpose for which the Consumer purchased it. The costs of repair or replacement, including in particular postal fees, transport, labor, and materials, are borne by the Seller.

7. The Consumer may, with reservations and on the terms specified in the Consumer Rights Act, make a statement about reducing the Price or withdrawing from the Sales Agreement when at least one of the following situations occurs:

a. The Seller refused to repair or replace the Product in accordance with section 5 letter c above;

b. The Seller did not repair or replace the Product in accordance with section 6 above;

c. the lack of conformity of the Product with the Sales Agreement still exists, despite the Seller's attempt to bring the Product into conformity with the Sales Agreement;

d. the lack of conformity of the Product with the Sales Agreement is so significant that it justifies an immediate reduction of the Price or withdrawal from the Sales Agreement.

e. it is clear from the Seller's statement or the circumstances of the case that the Seller will not repair or replace within a reasonable time or without excessive inconvenience to the Consumer. The reduced Price must be in such proportion to the Price resulting from the Sales Agreement as the value of the Product not in conformity with the Sales Agreement is to the value of the Product in conformity with the Sales Agreement.

8. The Consumer cannot withdraw from the Sales Agreement if the lack of conformity of the Product with the Sales Agreement is insignificant. This does not exclude the Consumer's right to withdraw from the Sales Agreement in accordance with the provisions specified in point IX of the Terms and Conditions.

9. If the lack of conformity with the Sales Agreement concerns only some of the Products delivered by the Seller under the Sales Agreement, the Consumer may withdraw from the Sales Agreement only in relation to those Products, as well as in relation to other Products

purchased by the Consumer along with Products not in conformity with the Sales Agreement, if it cannot reasonably be expected that the Consumer would agree to keep only Products in conformity with the Sales Agreement.

10. The Seller returns to the Consumer the amounts due as a result of exercising the right to reduce the Price immediately, no later than within 14 days from the date of receipt of the Consumer's statement about reducing the Price.

11. In the event of withdrawal from the Sales Agreement, the Consumer immediately returns the goods to the Seller at their expense. The Seller returns the Price to the Consumer immediately, but no later than within 14 days from receiving the Product or proof of its return. The Seller returns the Price using the same payment method used by the Consumer, unless they have expressly agreed to a different method of return, which does not involve any costs for them.

12. The Seller recommends that the Consumer provide in the complaint description: (i) information and circumstances regarding the subject of the complaint, in particular circumstances indicating the lack of conformity of the Product with the Sales Agreement; (ii) a request for repair or replacement, possibly in the case of circumstances mentioned in section 7 above, a statement about reducing the Price or withdrawing from the Sales Agreement; and (iii) contact details of the complainant – this will facilitate and expedite the consideration of the complaint by the Seller. The requirements stated in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without following this recommendation.

13. The Seller is liable for the lack of conformity of the Product with the Sales Agreement if the lack of conformity of the Product with the Sales Agreement existed at the time of its delivery and was revealed within two years from the date of delivery of the Product to the Consumer.

14. If the Consumer, no later than at the time of concluding the Sales Agreement, expressly and separately accepted the lack of a specific feature of the Product, the Seller is not liable for the lack of conformity of the Product with the Sales Agreement on the terms specified in Article 43b section 4 of the Consumer Rights Act, i.e.:

a. in terms of suitability for the purposes for which such Products are usually used, taking into account applicable legal regulations, technical standards, or good practices;

b. in terms of occurrence in such quantity and possessing such features, including durability and safety, as are typical for such Products, which the Consumer can reasonably expect considering the nature of the Product and the Seller's public assurance, subject to Article 43b section 2 point 2 of the Consumer Rights Act;

c. if it is of the same quality as a sample or model that the Seller made available to the Consumer before concluding the Sales Agreement and corresponds to the description of such a sample or model;

d. delivery of the Product with packaging, accessories, and instructions, the delivery of which the Consumer can reasonably expect.

VIII. Out-of-court methods of handling complaints and pursuing claims

1. The use of out-of-court methods of handling complaints and pursuing claims is voluntary. The following provisions are informative and do not constitute an obligation for the Seller to use out-of-court methods of dispute resolution. The Seller's statement of consent or refusal to participate in proceedings regarding out-of-court consumer dispute resolution is made by the Seller on paper or another durable medium if, as a result of a complaint submitted by the Consumer, the dispute has not been resolved.

2. The rules for conducting proceedings regarding out-of-court consumer dispute resolution and the obligations of entrepreneurs in this regard are specified separately in applicable legal regulations. Detailed information on the possibility for the Consumer to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures may be available at the offices and on

the websites of district (municipal) Consumer ombudsmen, social organizations whose statutory tasks include Consumer protection, Provincial Inspectorates of Trade Inspection, in particular also at the following internet address: https://polubowne.uokik.gov.pl/pytania-i-odpowiedzi,6,pl.html.

3. The Consumer has the following exemplary possibilities of using out-of-court methods of handling complaints and pursuing claims:

a. The Consumer is entitled to apply to a permanent consumer arbitration court, as mentioned in Article 37 of the Actdated December 15, 2000, on Trade Inspection, with a request to resolve a dispute arising from the concluded Sales Agreement;

b. The Consumer is entitled to contact the provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection, with a request to initiate mediation proceedings in the matter of out-of-court resolution of a dispute between the Consumer and the Seller;

c. The Consumer may obtain free assistance in resolving a dispute between the Consumer and the Seller, also using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation);

IX. Right of withdrawal from the contract

1. Subject to paragraph 12 below, a Consumer who has concluded a distance contract may withdraw from it without giving any reason and without incurring any costs other than those provided by law, within 14 days from the date referred to in paragraph 5 below.

2. To meet the deadline, it is sufficient to submit a statement before its expiry. The Consumer may submit an unequivocal statement of withdrawal in writing to the address: Got Glass limited liability company limited partnership, ul. Marii Fołtyn 11, 26-600 Radom, using the return form available in the Online Store or on the Account, or electronically to the email address: customer@gotglass.eu. In the case of withdrawal from a distance contract, the contract is considered not concluded.

3. In the event that the Consumer chooses the electronic form of withdrawal from the Sales Agreement or another distance contract concluded with the Seller, the Seller is obliged to send the Consumer a confirmation of receipt of the statement of withdrawal from the distance contract.

4. The Consumer may use the withdrawal form template provided in the "Complaints and Returns" tab, but it is not mandatory. Providing the Order number or proof of purchase may facilitate and expedite the handling of the statement.

5. The period for withdrawal from the Sales Agreement begins from the day the Product is taken into possession by the Consumer or a third party indicated by him, other than the carrier, and in the case of a Sales Agreement that:

a. includes multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or

b. involves regular delivery of Products for a specified period – from taking possession of the first of the Products.

6. In the case of other distance contracts, the period begins from the date of conclusion of the given contract.

7. The Seller is obliged to promptly, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest ordinary delivery method available in the Online Store). If the Consumer chose a delivery method other than the cheapest ordinary delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the Consumer exceeding the cost of the cheapest ordinary delivery method.

8. The Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not involve any costs for him. If the Seller has not offered to collect the Product from the Consumer himself, he may withhold the refund of payments received from the Consumer until he receives the Product back or the Consumer provides proof of its return, depending on which event occurs first.

9. The Consumer is obliged to promptly, no later than within 14 days from the day he withdrew from the Sales Agreement, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product himself. The Consumer bears all direct costs of returning the Product due to withdrawal from the Sales Agreement, i.e., in particular, the costs of packaging, securing, and sending the Product. The Seller is not obliged to refund the costs of returning the Product incurred in connection with sending the Product back to him as a result of withdrawal from the contract. To meet the deadline, it is sufficient to send the Product back before its expiry.

10. Products should be returned at one's own expense to the address: MAGAZYN A31, Rampa 0, Dział Kompletacji, ul. Marii Fołtyn 11, 26-000 Radom. This method of returning the Product involves the necessity for the Consumer to bear the shipping costs at his own expense according to the price list of the carrier chosen by him.

11. The Consumer is liable for any reduction in the value of the Product resulting from its use in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Product.

12. The right of withdrawal from a distance contract does not apply to the Consumer in relation to contracts:

a. where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individualized needs;

b. where the subject of the service is a Product that is liable to deteriorate rapidly or has a short shelf life;

c. where the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

d. where the subject of the service are Products which, after delivery, due to their nature, are inseparably connected with other items.

13. The Consumer does not have the right to withdraw from the Sales Agreement, the subject of which is a non-prefabricated Product, manufactured according to the Consumer's specifications or serving to satisfy his individualized needs, in particular, a Product personalized according to the parameters provided by the Consumer.

X. Processing of personal data

1. The Seller is the administrator of the Customers' personal data. The Seller applies appropriate technical and organizational measures ensuring the protection of processed personal data.

2. Detailed information regarding the processing of the Customer's personal data can be found in the Privacy Policy. Information regarding cookies and similar technologies is provided in a separate Cookie Policy.

XI. License

1. All and exclusive rights to the Content placed within the Online Store, including the Blog tab or in the content of the Newsletter by the Seller or its contractors, in particular, graphic elements, logos, names, software, and rights in the field of databases are legally protected and belong to the Seller or entities cooperating with the Seller. The Customer is entitled to use the Content free of charge,

as well as to use the Content placed in accordance with applicable law and already disseminated by other Customers within the Online Store, only to the extent necessary for the proper use of the Online Store, without territorial restrictions.

2. Use of the Content in a manner other than provided for in point XI of the Terms and Conditions is possible only on the basis of an explicit, prior consent, granted by the entity entitled to do so, in writing under pain of nullity.

3. By placing any content within the Online Store, the Customer grants the Seller a non-exclusive, free license to use, record, modify, delete, supplement, publicly perform, publicly display, reproduce, and distribute these contents, without territorial restrictions. This right includes the authorization to grant sublicenses to the extent justified by the implementation of the Service Agreement or Sales Agreement, as well as the authorization to exercise, independently or through third parties, derivative rights in the field of developing, adapting, modifying, and translating the work within the meaning of the Act of February 4, 1994, on copyright and related rights. To the extent that the Customer is not entitled to grant the licenses referred to in this paragraph 2, the Customer undertakes to obtain such appropriate licenses for the Seller.

4. The Customer is not entitled, in particular, to translate, adapt, change the layout, or make any other changes to the Online Store, except in situations provided for in applicable law.

XII. Provisions concerning Entrepreneurs

1. The provisions of point XII of the Terms and Conditions apply exclusively to Entrepreneurs and take precedence over the remaining provisions of the Terms and Conditions.

2. The Seller has the right to withdraw from the Sales Agreement concluded with the Entrepreneur within 14 days from the date of conclusion of the given contract. Such withdrawal may occur without giving any reason, and the Entrepreneur cannot derive any claims against the Seller for this reason.

3. The Seller has the right to limit the payment methods available to Entrepreneurs, including requiring prepayment of the Price in whole or in part. This right is independent of the payment method chosen by the Entrepreneur.

4. At the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product pass to the Entrepreneur. The Seller is not liable for the loss, shortage, or damage to the Product that occurred from the time it was accepted for transport until it is handed over to the Entrepreneur, as well as for delays in the transport of the shipment.

5. The Seller's liability under the warranty for the Product towards Customers who are not Consumers is excluded. The Seller is not liable towards Customers who are not Consumers for non-compliance of the Product with the Sales Agreement, referred to in point VII of these Terms and Conditions.

6. The Seller may terminate the Electronic Services Agreement concluded with the Entrepreneur with immediate effect and without giving reasons by sending the Entrepreneur an appropriate statement in any form.

7. The Seller, as well as its employees, authorized representatives, and proxies, are not liable towards the Entrepreneur, its subcontractors, employees, authorized representatives, and/or proxies for any damages, including loss of profits, including for tort (unless otherwise provided by mandatory provisions of law), unless the damage was caused by them intentionally.

8. In the event of establishing the Seller's liability, its employees, authorized representatives, and/or proxies, this liability towards the Entrepreneur, regardless of its legal basis, is limited to the amount of the paid Price and delivery costs under the last Sales Agreement, but not more than the amount of 500 PLN - both for a single claim and for all claims in total.

9. The fact that the act or omission from which the damage resulted constituted non-performance or improper performance of an obligation excludes the Entrepreneur's claims for compensation for tort.

10. Any disputes arising between the Seller and the Entrepreneur are submitted to the court competent for the Seller's registered office.

11. The Seller, based on generally applicable legal provisions, may at any time amend the provisions of the Terms and Conditions relating to Entrepreneurs.

12. The provisions of point XII of the Terms and Conditions do not apply to Entrepreneurs who are natural persons conducting business activity, concluding a contract with the Seller directly related to their business activity, when it is clear from the content of this contract that it does not have a professional character for them, resulting in particular from the subject of their business activity (PKD), specified based on the provisions on the Central Register and Information on Economic Activity, referred to in the preceding sentence, they are entitled in particular to the right to withdraw from the contract on the terms provided for Consumers in point IX of the Terms and Conditions.

XIII. Illegal content

1. The Seller, through the Online Store, provides Customers with the opportunity to use intermediary services in the sense ofin the name of DSA, i.e., posting comments in the Online Store in the Blog section.

2. Illegal content refers to any information that in itself or by reference to a given action is contrary to generally applicable law, including Legal Acts (e.g., discriminatory, vulgar content, inciting hatred, content violating personal rights, content infringing copyrights, content promoting materials of an explicitly sexual nature, violence, or any illegal activity). Illegal content also includes the sale of Products that do not meet requirements or are counterfeit, as well as sales conducted in violation of consumer protection laws. It is prohibited to transmit and publish any illegal content within the Online Store.

3. Any person who identifies information within the Online Store that they believe constitutes illegal content may inform the Seller by sending an email to customer@gotglass.eu. If the reporting person has provided their email address (electronic contact details) in the report, the Seller will, without undue delay, send the reporting person (i) confirmation of receipt of the report, (ii) after considering the report – information about the decision made.

4. The Seller does not conduct automated verification of illegal content within the Online Store. The Seller may, at their discretion, conduct voluntary checks to detect, identify, and remove illegal content or prevent access to it.

5. Verification of content posted in reviews of Products purchased in the Online Store is carried out by an external entity cooperating with the Seller - TrustMate S.A. based in Wrocław. The rules for detecting, identifying, and removing illegal content are determined by the external entity.

6. In relation to a person who has provided illegal content or content contrary to the Terms and Conditions, the Seller, in accordance with DSA regulations, may apply the following actions:

a. restriction on the visibility of certain information, including its removal, blocking access to it, or repositioning (e.g., removal of a comment added to the Blog);

b. suspension, termination, or other restriction of monetary payments;

c. suspension or termination of the provision of a given intermediary service within the Online Store in whole or in part;

d. suspension or closure of the Account in the Online Store.

7. If the Seller possesses the email address (electronic contact details) of the person referred to in paragraph 6 above, the Seller will inform them of the decision imposing the restrictions referred to in paragraph 6 above, along with justification, unless the DSA regulations state otherwise.

8. The Seller may be required to take specific actions in connection with illegal content as a result of an order issued by the appropriate authorities. In such a case, the Seller will inform the person to whom the order pertains about the received order and the actions taken in response to that order. Notification will occur no later than at the time of taking actions in response to the order or at the time specified in the order by the issuing authority.

XIV. Newsletter and Marketing Communication

1. The Seller provides the Newsletter service and, after obtaining separate consent from the Customer, may direct marketing communication via SMS messages.

2. The Newsletter is provided free of charge.

3. The Newsletter includes commercial information, in particular about Products, news, promotions, discounts, and discount coupons, sent to the email address provided by the Customer. SMS marketing communication is directed only to the phone number for which the Customer has given separate consent.

4. To start providing the Newsletter, the Customer provides an email address and checks the appropriate consent checkbox. Consent for SMS marketing communication requires a separate checkbox and providing a phone number. Consent fields cannot be pre-checked, and consent for one channel is not consent for the other channel.

5. The Newsletter and SMS marketing communication may be conducted for an indefinite period. The Customer may withdraw each consent separately at any time without giving a reason. The Newsletter can be unsubscribed via a deactivation link in the message, and SMS consent can be withdrawn in the manner indicated in the message or by contacting the Seller. Withdrawing one consent does not automatically withdraw consent given for the other channel.

XV. Change of Terms and Conditions

1. The Seller has the right to amend the Terms and Conditions (except for point XII of the Terms and Conditions, which concerns Entrepreneurs and may be changed at any time based on generally applicable legal provisions) in the event of at least one of the important reasons listed below (closed catalog):

a. change in legal regulations governing the sale of Products or the provision of services electronically by the Seller affecting the mutual rights and obligations specified in the agreement concluded between the Customer and the Seller or a change in the interpretation of the above legal regulations as a result of court rulings, decisions, recommendations, or guidelines of the competent authorities in the given scope;

b. change in the manner of providing services caused solely by technical or technological reasons (in particular, updating the Technical Requirements specified in these Terms and Conditions);

c. change in the scope or manner of providing services to which the provisions of the Terms and Conditions apply, by introducing new, modifying, or withdrawing by the Seller the existing functionalities or services covered by the Terms and Conditions;

d. change in the scope or manner of providing services by entities cooperating with the Seller by introducing new, modifying, or withdrawing by these entities the existing functionalities or services, affecting the mutual rights and obligations between the Customer and the Seller.

e. necessity to remove ambiguities, errors, or typographical errors that may have occurred in the Terms and Conditions;

f. change in contact details, names, identification numbers, electronic addresses, or links included in the Terms and Conditions.

2. In the event of changes to the Terms and Conditions, the Seller will provide the consolidated text of the Terms and Conditions by publishing it on the Online Store's website, as well as by sending a message to the email address provided by the Customer when concluding the Service Agreement, which the Parties consider as introducing information about the change into the electronic communication medium in such a way that the Customer can familiarize themselves with its content.

3. The change of the Terms and Conditions comes into effect 14 days after the information about the change is sent. In the case of Customers who have concluded a Service Agreement, they have the right to terminate the Service Agreement within 14 days from the date of notification of the change in the Terms and Conditions. The change of the Terms and Conditions is irrelevant to Sales Agreements concluded by the Customer and the Seller before the change of the Terms and Conditions.

XVI. Final Provisions

1. The Terms and Conditions come into effect on September 15, 2026.

2. Accounts existing before the Terms and Conditions come into effect remain active along with the associated Order history. From the effective date of the Terms and Conditions, access to these Accounts is in accordance with the new login method described in the Terms and Conditions. Customers with such Accounts are informed about the change in the Terms and Conditions and the login method, observing the deadline specified in point XV of the Terms and Conditions.

3. In matters not regulated by the Terms and Conditions, the generally applicable provisions of Polish law apply.

4. The choice of Polish law based on the Terms and Conditions does not deprive the Consumer of the protection granted to them under provisions that cannot be excluded by agreement between the Seller and the Consumer.

5. The content of the Terms and Conditions is made available to the Customer free of charge within the Online Store.

6. The recording, securing, and making available of the essential provisions of the Service Agreement is done by sending an email message to the email address provided by the Customer.

7. The recording, securing, making available, and confirmation of the essential provisions of the Sales Agreement is done by sending the Customer an email with confirmation of the placed Order and its execution. The Seller provides the Customer with proof of purchase or a VAT invoice in electronic form. The content of the Sales Agreement, including its essential provisions, is additionally recorded and secured in the Seller's IT system.

8. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of Consumers granted to them by virtue of mandatory legal provisions, therefore any possible doubts are interpreted by the Seller in favor of the Consumer.

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